AB Mackenzie · Serving Lewisham
Raising a concern.
If you are unhappy with the service, please let the firm know so it can consider your concerns.
Speak to the team
Contact the firm first
Start with the person handling your matter, or contact the office on 020 7701 1900 or info@abmackenzie.co.uk. Explain what concerns you, when it happened and the outcome you are seeking.
The firm’s full complaints procedure is available in its client-care documentation on request. Making a complaint will not affect how the firm handles your case. You can also read the firm’s published complaints procedure.
Independent review of service complaints
The Legal Ombudsman may be able to consider a complaint if the firm has had the opportunity to address it. Eligibility and time limits apply. Consult the Ombudsman’s current guidance promptly rather than assuming that a complaint can be made at any time.
Read how to bring a complaint to the Legal Ombudsman.
Concerns about professional conduct
The Solicitors Regulation Authority considers concerns about regulated firms’ conduct. It has a different role from the Legal Ombudsman.
Find out how to report a concern to the SRA.
Last updated: 6 November 2026.
The next step starts with a conversation
Tell us what has happened.
We’ll explain how we can help.
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